The number of VPNs is increasing at a breath-taking pace, but the names at the top of the list don’t change too much. This is because most of the newer VPNs do not provide the all-aspects-covered service which the industry giants provide. While they cannot have such a vast customer base to match the top names from the word go, putting the customer’s satisfaction at the top of the priority list is the way to go about it.
This approach is taken by Hide.me as well. Being one of the newer VPNs, it learned from the mistakes of the older VPNs and focussed on what customers exactly want from. The result is a service that offers good connection speeds, strong encryption, efficient clients, and a good overall user experience. We take a look at different aspects of Hide.me in this review.
Pricing and Plans
Hide.me offers three different types of plans to users.
- Free Plan – This is a no-cost VPN package by Hide.me that gives you VPN support. Although there is no cost involved and no limit on the time you use this plan, there are a lot of restrictions on it. For starters, you don’t have access to the full suite of protocols. Then, there is a data transfer limit of 2 GB, which is hardly enough for any internet user. You don’t have access to all the servers, and can only use one connection at a time.
- Plus Plan – This plan gives access to all servers and protocols, but has a 75 GB data transfer limit and offers one simultaneous connection. The price starts from $4.95 per month, with discounts on the 6 months and 12 months plans.
- Premium Plan – This is the best package from Hide.me as it improves on the Plus plan by taking away data transfer limit and allowing 5 simultaneous connections. It is a little expensive, as it starts from $9.95 per month, although you can enjoy heavy discounts on longer subscriptions
Hide.me does provide a 14-day money back guarantee for all users. This is of course only applicable to Premium and Plus subscribers.
Privacy and Security
When you opt for a VPN service, you want to hide your online activity and become anonymous on the internet. Hence, privacy and security are the basic requirements from all VPNs. Hide.me passes this first test with ease and grace as it provides strong encryption to users. You have AES 256-bit encryption to hide your online activity and share personal data securely. You can choose from PPTP, SSTP, SoftEther, IKEv2, and OpenVPN protocols when using Hide.me. But complete privacy is not possible unless your VPN has a no-logs policy.
Hide.me does not record any usage and connection logs. This means that it cannot share your usage data with third-parties even if it wants to since it has nothing to share. There is no question of the authorities or the law forcing it to record data logs, since Hide.me is based in Labuan, Malaysia, a place with no data retention laws.
Servers and Usage Experience
Hide.me has more than 100 servers in over 30 countries across the world. All major locations are covered so that users usually have a Hide.me server near them. This allows better uptime and better connection speeds. The connection speeds offered by Hide.me are on the better side. The VPN claims to be the fastest VPN.
While that isn’t correct, it does offer good connection speeds. The speed tests for UK and US servers returned decent results. It is a good VPN if you want to stream online, although you will be disappointed if you are looking to access Netflix USA since Hide.me cannot bypass its VPN blockade yet.
Hide.me offers VPN clients for:
- Windows Phone
- Microsoft Surface
All the clients are neat and efficient. There is always the possibility of overloading VPN clients with features and complicating things with overly graphic designs. But Hide.me offers VPN clients with simple interfaces that help even a novice to use the clients and all its features without any problem. All the features can be accessed by the clients. Whether it is the Windows client of the Android and iOS app, your user experience, and ease will be good.
Apart from these VPN clients, you have VPN support for:
- Raspberry Pi
- Amazon Fire Stick
- Smart TVs
There are detailed setup guides for all these devices. Setting up a VPN for the first time can be a little tricky, but using the guides provided on the Hide.me website, you can get the job done like 123, just like the website says.
Hide.me offers good customer support to users. There is live chat support and a ticket system to address customer grievances and resolve issues as soon as possible. Waiting time for these are minimal, and you have 24X7 support. The FAQ section is quite detailed, although you are bound to find more answers in the German FAQ section, owing to the fact that Hide.me has a large German presence in the company.
Hide.me is a new VPN service, but it is quickly becoming a reputed name in the VPN industry. With continuous efforts towards providing online privacy and anonymity to users, its customer base is steadily increasing. While it does not have a lot of servers under its name, they are all well placed and provide good connection speeds.
You have some of the easiest to use VPN clients when you use Hide.me, have access to features like SOCKS Proxy and internet kill switch, can use up to 5 simultaneous connections (only for Premium users), and have a great customer support service. The free plan has a lot of restrictions, and the pricing is a little expensive for the size of the service, but with the 14-day money back guarantee and good performance, it is a VPN worth considering.