proXPN is a VPN based in the Netherlands. When people realize on first hearing its name that it has been in the VPN business for almost a decade now, having started in 2009, they are surprised. But when people use the service, they aren’t so surprised about not having heard about it. Despite its long history in the industry, proXPN has failed to improve its service and maintain the standards that most good VPNs have. Although there is a silver lining in the form of excellent customer support service and decent connection speed and protection, the overall experience is horrid.
Pricing and Plans
proXPN offers two types of packages.
- Basic plan – this is free of charge plan by proXPN in which you have access to encrypted connections and unlimited bandwidth. But you only have access to one server, the customer support is hardly anywhere near to the paid plan, and there’s no support for mobile devices.
- Premium plan – this is the paid subscription which does not have any limitations. It is available for quarterly, semi-annual, and annual periods for $9.98 per month, $8.33 per month, and $6.25 per month respectively.
Free Trial and Money Back Guarantee
As mentioned above, proXPN offers a free service which although has OpenVPN support does have limitations of its own in terms of server choices and connection speeds. But users will be pleased to know that proXPN offers a no-risk 30-day money back guarantee. In case you don’t find the service good enough and are a new premium subscriber, you can request a full refund from the service.
Connection speeds for basic users are awful to say the least. Speed tests returned poor results through the UK and US servers for basic users. Premium users have the benefit of much better connection speeds. While they’re nowhere near the fastest VPN services, they aren’t bad either. At least you won’t find any trouble browsing and watching videos when using proXPN.
proXPN offers support for Windows, Mac, Linux, iOS, Android, and Chromebook. It does cover all these operating systems, which is a good sign. But this is available only for premium users. But then again, free users are always prepared for a limited service, so it cannot be regarded that big a folly.
The process of setting up a proXPN account is very simple. Signing up for the service and downloading and installing the Windows client went by like a breeze. Everything happens at the click of a button and you are inside the Windows client in no time. The client has a basic UI which doesn’t have many features to boast of. While the layout is pretty basic, the software is intuitive and works well.
proXPN is seriously wanting when it comes to global server coverage. Despite its long history in the industry, it only has servers in 18 locations, most of which are in Europe. This is something that is frowned upon in the VPN community, for users are always more comfortable with a service that has hundreds of servers all over the world. While proXPN does cover the Americas and parts of Asia, the lack of servers is a big issue.
One good thing about their limited servers, though, is that there are no IP, DNS, or WebRTC leaks with proXPN. It’s always nice to see a VPN cover these issues to protect users. P2P is also available on proXPN servers, although this is only possible if you are a premium subscriber.
Privacy and Anonymity
proXPN uses a 2048-bit encryption key and 512-bit encryption tunnel for OpenVPN. The 512-bit encryption tunnel is a big cause for concern for it is not at all secure in today’s world. As for protocols, proXPN only offers OpenVPN and PPTP. PPTP is not available for basic members, but that’s hardly something to be disheartened about. PPTP is not at all a secure protocol, while OpenVPN is currently the industry standard.
A kill switch protects you in the event your VPN connection drops. Killswitch disconnects you from the internet or disconnects apps that might share personal information from the internet when this happens. This ensures that you stay protected even when your connection drops. This is especially useful when downloading large files through P2P services for the slightest opening can give others a sniff of your torrent activity. proXPN offers kill switch in its VPN clients in the form of VPN guard. You can enable it from within the client, and we recommend that you do so.
proXPN, contrary to its lackluster service, shines brightly when it comes to customer service. While basic members won’t agree to this, premium members will know that with proXPN they get one of the best customer support services around. You can contact their support staff 24X7 through phone, email, or Twitter. A rather unique combination of contact methods but effective and praiseworthy nevertheless. You can expect an email response within a few hours of sending your query, and the responses are detailed and specific. Members also have access to a general and technical knowledgebase which is quite informative and useful as well.
proXPN is one of the old boys of the VPN industry, but it hasn’t managed to keep up with the times and is hardly a service that will be somebody’s backup or second choice, let alone first. It has very limited server coverage, does not provide strong enough encryption, does not have a lot of security features, and isn’t even the cheapest option available. Common internet users might be okay with the bare-bones clients, but advanced users will have plenty to complain about when using proXPN. The 30-day money back guarantees, intuitive software, excellent customer support, and P2P support fall short of improving the service.